When Does a Repair Become Urgent? | Frankly Speaking with Jane Campbell

One of the most common questions I receive from both landlords and tenants is, "When is a repair actually considered urgent?"

It's an important question because not every maintenance issue is classified as an urgent repair under Victorian rental laws. Understanding the difference helps set realistic expectations for everyone involved and ensures repairs are handled appropriately.

What is an urgent repair?

Generally speaking, an urgent repair is one that affects the safety, security or essential services of a rental property.

Examples of urgent repairs include:

• A burst water pipe
• A gas leak
• A dangerous electrical fault
• Serious flooding
• A blocked or broken toilet (where there is only one toilet at the property)
• Failure of the hot water service
• Failure of the heating system during colder months
• A serious roof leak
• Any fault that makes the property unsafe or insecure

These issues should be reported as soon as possible so arrangements can be made for repairs without unnecessary delay.

What isn't considered urgent?

Many repairs are still important but don't fall within the legal definition of an urgent repair.

Examples include:

• Dripping taps
• Loose cupboard doors or handles
• Damaged flyscreens
• Minor plaster cracks
• Sticking doors
• General wear and tear
• Cosmetic maintenance

While these repairs may not require immediate attention, they should still be addressed within a reasonable timeframe. Looking after maintenance early often prevents more significant and costly problems from developing later.

Communication makes all the difference

One thing I've learnt over more than 35 years in property management is that most maintenance issues are resolved much more smoothly when everyone communicates openly.

Sometimes a repair requires a specialist tradesperson. Sometimes replacement parts need to be ordered. Occasionally, further investigation is needed before the correct repair can even begin.

Keeping landlords and tenants informed throughout the process helps manage expectations and reduces unnecessary frustration.

My advice

Whether you're a landlord protecting your investment or a tenant wanting your home maintained properly, don't wait for small problems to become big ones.

Report maintenance concerns as soon as they arise, provide as much information as possible, and maintain open communication throughout the repair process.

Understanding the difference between urgent and non-urgent repairs helps everyone work together towards the same goal—a safe, well-maintained property.

About Jane Campbell

Jane Campbell is a Partner and Officer in Effective Control at Frank Dowling Real Estate, with more than 35 years of experience helping homeowners, landlords and tenants throughout Essendon and Melbourne's north-west.

Through Frankly Speaking – Ask Jane, she shares practical property advice based on real questions she receives every day, helping people better understand Victorian property and rental matters.

Disclaimer: This article provides general information only and reflects Victorian rental legislation at the time of publication. Every situation is different, and professional advice should be obtained for specific circumstances.